3 - 7 years’ experience in an area of specialization, with experience in supervising others
3 - 4 years’ experience working in a medium-to-large organization.
3 - 4 years’ experience in channel, order, inventory, and customer management
Experience in the use of data analytics tools and apps
Must have good hands-on knowledge of Microsoft Excel.
Strong analytical and reporting skills
Leadership Skills.

Requirements
Education:

Experience:

3 - 7 years’ experience in an area of specialization, with experience in supervising others
3 - 4 years’ experience working in a medium-to-large organization.
3 - 4 years’ experience in channel, order, inventory, and customer management
Experience in the use of data analytics tools and apps
Must have good hands-on knowledge of Microsoft Excel.
Strong analytical and reporting skills
Leadership Skills.

Mission

Lead and manage a team of client success partners to deliver excellent customer support, implement order fulfillment requests, and execute customer support operational plans.
Drive general customer engagement and manage broadcast customer communications.
Drive compliance with regulatory and internal audit requirements.

Description

Drive regional achievement of auto payment channel adoption and target.
Resolution of Onboarding Issues: 90% of onboarding issues are resolved within a calendar month.
Ensure key customer data is adequately captured and prompt documentation of transactions, and collect data and information on customer care needs and issues.
Nursery accounts Handover and onboarding of 95% of new customers handed over within 60 days and onboarded within OLAs (72 hours for enterprise postpaid, 24 hours for prepaid/subscription services)
Resolution of Onboarding Issues: 90% of onboarding issues are resolved within a calendar month.
Assist in monitoring customer relationship management (CRM) operations, identifying trends, and delivering optimum service to customers.
Ensure adherence to schedules and other defined rules and regulations within order management and that procedures are followed to promote meaningful communications between customers, Account partners, and client success partners.
Capture sales fulfillment requests and complaints, ensure prompt completion of requests at a higher standard than expected from the team, and ensure requesters are informed of their status in the fulfillment process.

General management, leadership Jobs in Africa

Team Lead - Nursery Operations And Outbound